Top 10 things you want to know about KUMADOLL
Here are the TOP 10 of questions about kumadoll based on statistics, and we will continue to update them.
8. Why are all of KUMADOLL's pictures mosaic?
9. How are shipping and customs duties calculated for KUMADOLL? Do you have any coupons on your website?
10. How long will it take to receive my doll after I place my order?
1.Why buy dolls from KUMADOLL but not from the factory
1) Pre-sales communication:
Factories usually do not have foreign language departments, you can leave messages on the official website, but often do not get a reply, or take a long time to get a reply. While KUMADOLL can provide 12 hours fast reply service, even on the day off can provide 24 hours fast reply service.
2)Price advantage:
KUMADOLL can provide you with lower prices, this is because we are the general agent of many brands, you can get lower prices.
3)After-sales service:
This is the most important reason, if there is any problem with your order after the production is finished or during the delivery, we will help you to communicate with the factory until the problem is solved.
2.Why KUMADOLL didn't join "TDF"- The Doll forum?
3. Why I haven't heard of KUMADOLL before
All of our products are from source manufacturers and meet our standards.
As time goes by, I‘m sure more and more people will know and like our website.
4. What is the difference between KUMA-DOLL and KUMADOLL?
Can I place an order at KUMA-DOLL if I am from the US?
KUMA-DOLL is only for Japanese customers, KUMADOLL is for global customers.
So for customers outside of Japan, you can only complete orders at KUMADOLL.
Please ask us for help if you have any question about the order or the dolls.
5. I can only find the product I want on KUMA-DOLL, but I can't find it on KUMADOLL, how can I place an order?
Sorry we are still uploading the products on the KUMADOLL website, we have more than 40 brands, it will take some time.
The good news is that almost all products you see on KUMA-DOLL can be purchased at KUMADOLL, except those that are geographically restricted, such as RZRdoll.
Welcome to contact us, you just need to tell us the product you need, we will upload it for you first so that you can place your order.
6.Why are the prices of kumadoll and kuma-doll products are different? It doesn't seem to match the exchange rate
Its not directly converted according to the exchange rate.
7.Why did my order payment fail?
Because of the high level of banking security in the United States and Canada,
There is a certain chance that your payment directly by credit card will be declined by the risk control system of the issuing bank.
You don't even need to apply for a PayPal account for this, you can also use your credit card or savings card to complete the payment.
This way you can be sure that the payment is done safely.
If you would like to see how this works, please refer to the link below.
https://www.kumadoll.com/topic-tp7979.html
Of course, if you have questions about this, please feel free to let us know.
8.Why are all of kumadoll's pictures mosaic.
Or you can go to our Japanese website kuma-doll to see them.
9.How are shipping and customs duties calculated for KUMADOLL? Do you have any coupons on your website?
https://www.kumadoll.com/topic-tp26105.html
10.How long will it take to receive my doll after I place my order?